Shipping Policy
Delivery Information
At Stonegate Supplies, we use a delivery matrix to calculate delivery based on product type, order size, location, and supplier delivery rules. Some products qualify for free delivery when the order value is over £399, while other products may carry a delivery charge depending on your postcode and the products ordered.
Free Delivery Eligibility
Free delivery over £399 applies to selected products only. Delivery eligibility will be shown at checkout where available.
How We Calculate Delivery
Delivery Matrix
| Order Type | Delivery Charge | Notes |
|---|---|---|
| Selected products over £399 | Free Delivery | Applies only to eligible selected products. |
| Selected products under £399 | Calculated at checkout | Delivery cost depends on product type and location. |
| Bulk / palletised products | By delivery zone or supplier matrix | Some bulk products may have separate delivery rules. |
| Small package orders | Email enquiry required | Please email sales@stonegatesupplies.co.uk before placing a small package order. |
| Mixed basket orders | Calculated on basket contents | Orders containing multiple product types may be priced using more than one delivery rule. |
Selected products over £399
Free Delivery
Applies only to eligible selected products.
Selected products under £399
Calculated at checkout
Delivery cost depends on product type and location.
Bulk / palletised products
By delivery zone or supplier matrix
Some bulk products may have separate delivery rules.
Small package orders
Email enquiry required
Please email sales@stonegatesupplies.co.uk before placing a small package order.
Mixed basket orders
Calculated on basket contents
Orders containing multiple product types may be priced using more than one delivery rule.
Small Package Orders
We can supply small package orders, however online checkout for small package delivery is currently limited. Until further notice, please email sales@stonegatesupplies.co.uk with the products and quantities you require, and our team will confirm availability and delivery options.
Email sales@stonegatesupplies.co.ukNationwide Coverage
We deliver to all mainland UK addresses. Some remote postcodes may be subject to surcharges.
Kerbside Delivery
Our couriers deliver to your kerbside as standard. You may need to assist with unloading of larger items.
Estimated Lead Times
Lead times vary by product and supplier. Most in-stock orders are dispatched within 2–5 working days.
Delivery charges and eligibility may vary depending on postcode, supplier availability, product type, and order value. Stonegate Supplies reserves the right to confirm or amend delivery charges before dispatch where required.